Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. Especially the Ballston Lake office. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. She was courteous, professional and above all incredible. The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. BBB File Opened: 8/9/1994. Date was 12/16/2015, time 2:15- 2:30 pmDelivery driver was an a** was telling me what I needed for oxygen, finally was able to get some o2 bottles from him but he said that 8 bottles is all I will get for my 2 week stay and he won't be back. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! However, the woman we were told administrates the front office is a completely different story. 1st time, my account manager was in a meeting and will call me back. She is the epitome of care, concern and respect. Submit a complaint and get your issue resolved. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always. I am still trying to get our money. Adjusting to life with a chronic disease, respiratory condition or other illness can be challenging. These tests save you from going to the doctor's office or lab to check your INR levels. Lincare did EXACTLY THE SAME THING TO ME last year. One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. And I'm on hold for 45 minutes I have been with Lincare for 5 years and during that time I have never EVER had any luck contacting the supply office. This icon indicates that you are leaving the Company's website. Despite me having good insurance, I've decided to not go through it regarding my bipap machine. Transit time is counted. Really ? Durable medical equipment (DME) refers to any device or supply prescribed by a health care provider for long-term or everyday use in the home. This company needs to not be in business, especially with such vulnerable customers who depend on them. Way to go. Starting off with the loss of a grandchild, next with the suicide of our son, and then the sudden loss of my father and with that a family blow out over monies. Tip for consumers:Don't use them, their service is horrible. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. SleepEaze is our educational program designed to assess, educate, and assist patients in managing their sleep disorder. I had brain surgery needing my cpap afterwards and they never even returned my call. I am still unable to get through to order what I need. Some insurers may require documentation of equipment usage. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. No call 5thn time, she was on the other line and would call me back. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. This request has been going on all these 5 years. He also confirmed that it won't be any other invoices after the initial month already paid. They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. With Zappos, you have a whole year to return an unused product. LINCARE, NORCO, AND SUPPLIER WILL REPLACE IT. Returns 65. We're transforming how respiratory care is delivered in the home to provide comfort, convenience, and the utmost in personalized care. Check with your insurance provider to be sure you understand the eligibility and coverage requirements of your health plan. It covers the mask with headgear only and does not include other items in the purchaser's order. B6. She remembered be from the past and trying to get a hold of me regarding my insurance. As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.. Machines (CPAP, APAP, BiPAP and Oxygen) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. Whether you're part of our sales force, a service representative, or clinician, every individual on the Lincare team has a direct impact on our patients' health and well-being. Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. Website doesn't recognize customer ID, rejects enrollment. They said they have order but keep getting the wrong filter. All my husband would like is his Full Face Mask ! I asked if I can now disregard their threatening letters, and they said, "yes". ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly . We will act in good faith to maintain this progressive service by strictly enforcing its policies and guidelines. I have no choice. With good equipment and good service. Medics were called and responded within 10 minutes and were thankfully able to stabilize her. Strive to make a difference in every patients life - every day. My wife had just past and I had things to do that day pertaining to that, as I was walking out the machine started beeping and stopped working. We would greatly appreciate to hear something or we will take our business else where. You will be contacted by a rental specialist within 1 hour (open 9AM - 5PM MST) to provide a quote and finalize your order. of Medicare-covered, home-delivered CPAP supplies: All material on this page are the property of LincareCPAP. This comment was posted by a verified customer. The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. Please read our. It is an investment in your overall health . I have made a complete history, day by day, hour by hour at times. ID it said it couldn't find my account. Lincare is a DME supplier with a wide range of high-quality options to help you live your best life, Oxygen concentrators and portable oxygen, such as high-pressure cylinders, are designed to meet your every need, CPAP machines and bilevel devices help ensure a restful night's sleep, Nebulizers provide safe delivery of respiratory medication, Lincare specializes in ventilator equipment that makes life as comfortable as possible, while enabling complex treatment. If I could have given them zero stars I would have! You just now realized this which means you did not do anything for weeks. And as I told Cathy I do once again have insurance. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Look at this company's Google reviews and run as fast as you can to another medical supply company. We offer a wide variety of home health care services that can be delivered at home, as well as in nursing homes and other long-term care facilities. While hospice has provided a new oxygen concentrator, they had not been out to inspect and hook it up. Then tried to pay it online b When we called them to see why they didn't show up they got very ugly and mean. Finally went into the officethey promised delivery the next day but never showed. Each month, I call 6-8 times per day for 2-3 days with no success; they just don't answer the phone. Gain trust and grow your business with customer reviews. They suck. Arthur Roberts Simply push a button, and the Wireless Alert System will summon help to your household in an accident or emergency. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. If you are looking for comfort and mobility, uScoot USA can help you find the right fit. About a year into having my machine I went through several debilitating life experiences. This fixed the problem and I was good for a week before my mask was leaking because it was time for a new pillow (I believe that is what they are called. And I had to use bottles till they picked up more the next day (Long story) But he made it clear that he did not care about my husband's health. Your health is important to us, and so is your peace of mind. Because of my mental illness I was either in bed unable to function or in the hospital during those calls. Even worse, I had double paid so many bills already that I had a credit -- and rather than refund me that credit, or apply that credit to their next attempt to double bill me, they simply ignored that credit until I called and asked them to send me a refund check. In trying to get my problem solved I did not receive return phone calls and was passed from phone transfer to transfer when I did contact a person. I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. Now she told me my acct was inactive due to no activity! Click here to get notifications about new complaints of Lincare Holdings. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. A company'Parent benefits's PTO policy works, you need to know the amount of paid time off your employer provides you, how you earn or accrue that time and . front office administrator needs replacing asap! Whether you have questions about our products and services, or need assistance regarding your treatment or therapy, our team of health specialists is here to help. It has an extensively trained staff that provides expert advice, knowledge and understanding patients needs. Claim it and get a lot of features. What kind of service is that? I refused to pay anything, because it was not my fault and it was only their responsibility! We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more.
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